Paying for 500, getting 40?
Subscribers pay premium tiers while speeds crawl nightly. Complaints die without evidence.
1. The problem
Home internet crawls nightly while bills charge premium tiers fully. Support blames routers endlessly. Speeds dip exactly when work peaks. Contracts promise up-to figures nobody meets. The hardest part is evidence over weeks. A test might show full speed once conveniently. That uncertainty makes it hard to demand fixes or refunds.
“My gigabit crawls nightly without proof. I need hourly logs packaged for complaints.”
2. What exists
Speedtest logs, ISP apps and regulator complaints track speeds, while most suffer silently. Tests measure moments, not patterns. A complaint might lack history. There is little help with automatic hourly logging plus complaint-ready evidence packs.
3. The solution
The solution could be an evidence engine for broadband gripes. It could test speeds hourly in background. It could chart drops against promised tiers plainly. Complaint packs could attach automatically to tickets. The goal would be speeds paid for, or money back.
FAQ
Common questions from people facing this problem.
How to prove slow internet speeds?
Log hourly wired tests for weeks; chart against promised tiers.
How to complain to ISPs effectively?
Complain with data packs; escalate to regulators calmly.
How to test internet speed correctly?
Test wired directly, multiple times daily.
Filed under: online ideas
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